At Willows Finance we ensure your personal information is kept secure and confidential.

PRIVACY OF YOUR INFORMATION

At Willows Finance Ltd, we appreciate that your privacy is extremely important to you. With this in mind, we have put in place a number of measures to ensure that any personal details we obtain from you as a result of visiting this website is processed and maintained in accordance with accepted principles of good information handling and also in accordance with the Data Protection Act 1988.

This statement provides you with details of the type of information we may hold about you, how we obtain and use information and how we protect your privacy.

Information About the Services We Provide

Client Agreement and Initial Disclosure Document

Willows Finance Limited
Brocastle, Bridgend, CF35 5AS

Authorised and regulated by the Financial Conduct Authority
Firm Reference Number: 670052
Company Number: 6678545 (Registered in England and Wales)

This document outlines the services we provide. If you need clarification, please contact us at 01656 766158.

Which Products Do We Offer

We offer first and second charge regulated mortgage contracts for business or personal use.

Other finance options may include:

• Remortgage
• Further advance with your first charge lender
• Unsecured loan

Regulatory Status:

• Residential mortgages are regulated by the FCA
• Buy-to-let and business use mortgages are not usually regulated
• Some buy-to-let mortgages may qualify as “consumer buy-to-let”

Whose Products Will Be Offered

• We use a representative panel of lenders for second charge mortgages.
• We use a limited number of lenders for first charge mortgages (list available on request).

Which Service Will Be Provided

We offer an advised mortgage broking service and provide enough information for you to make an informed decision.

We are not independent financial advisers. Free debt advice is available from the Money Advice Service.

Privacy Policy

You can view our privacy policy at: https://willowsfinance.co.uk/privacy-cookie-policy/.

Lenders may also have their own privacy policies which will be provided to you.

The Cost of Our Services

We charge a broker fee upon loan completion. The average fee is approximately 5%, depending on your situation.

Fee details:

• Maximum fee: 12.5%
• Typical range: £0 to £3,500
• Example: £100,000 first charge = £2,500 (2.5%)
• Example: £100,000 second charge = £3,500 (3.5%)

No refund is offered after completion. You may pay upfront or add the fee to your mortgage. Fees and commission will be detailed in your ESIS and Mortgage Agreement.

The Mortgage Offer

You will receive a Mortgage Agreement and an ESIS document detailing:

• Interest rate
• Repayment schedule
• Total amount payable
• Lender details

Cancellation Rights

You may cancel your application anytime before completion without any charge. Mortgages cannot be cancelled after completion.

Arrears / Missing Payments

Missing payments can lead to charges, repossession, and negative impacts on your credit rating.

Risk Warnings

Consolidating debt may result in higher long-term interest. Securing debt against your home increases risk.

Your home may be repossessed if you do not keep up repayments on a mortgage or other loan secured on it.

Complaints

If you wish to complain, contact us at:

Willows Finance Limited
Brocastle, Bridgend, CF35 5AS
Tel: 01656 766158

You may be able to refer your complaint to the Financial Ombudsman Service.

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be eligible for compensation of up to £85,000 per person per firm for mortgage advice and arranging.

More info: www.fscs.org.uk

Next Steps

After processing your application, you’ll receive a Mortgage Agreement and have a 7-day reflection period.

Contact us during this period with any questions. To proceed, sign and return the agreement.