Privacy & Cookie Policy

At Willows Finance we ensure your personal information is kept secure and confidential

PRIVACY OF YOUR INFORMATION

At Willows Finance Ltd, we appreciate that your privacy is extremely important to you. With this in mind, we have put in place a number of measures to ensure that any personal details we obtain from you as a result of visiting this website is processed and maintained in accordance with accepted principles of good information handling and also in accordance with the Data Protection Act 1988.

This statement provides you with details of the type of information we may hold about you, how we obtain and use information and how we protect your privacy.

For the purpose of the Data Protection Act 1998, the Data Controller is Willows Finance Limited, a company registered in England and Wales under number 06678545 whose registered office address is at Ground Floor Suite, Brocastle, Bridgend CF35 5AS.

Data Protection Register No.  Z1447660

OBTAINING INFORMATION

You are free to browse the website www.willowsfinance.co.uk without providing any personal or any other information whatsoever.

If you wish to apply for any of our products and/or services then it will be necessary for us to collect information about you in order that we may consider your application further. This information is collected as follows:

Personal information such as full names, date of birth, marital status, details of dependents etc.

Contact information such as address, telephone numbers, email addresses etc.

Financial information such as details of any outstanding loans, mortgages and/or other credit. Before we can look for accurate quotes, we need to make a credit check. This means we will search records relating to you at credit reference agencies. They will add details of our search and your application to your records, which may be seen by other organisations. Your records may be used by third parties, including fraud prevention agencies, to help prevent financial crime. Further information on how we and the lender will use your details will be included in the documents we send you if you go ahead with a loan offer. If you’ve made a joint application, your records will be linked together and you must be sure that you have the other applicant’s agreement to disclose information about them. By confirming your agreement to proceed you are accepting that we may use your information in this way and you consent to searches being made, including on any joint applicant.

The data is volunteered by you and collected via an online application form or alternatively you may print out our application form and complete and return this via the post.

HOW WE USE YOUR INFORMATION

The information you provide in support of your application may be used for references in respect of your employment, the conduct of any mortgage or loan accounts and also a search of the files of a credit reference agency.

The information we collect about you will be recorded electronically and may also be used in the following ways:

  • To enable us to consider your application for a loan or any other product or service.
  • To contact you in connection with your enquiry.
  • To extract certain information for the purpose of generating statistics for our own internal purposes – it will not however be possible to identify individuals from these statistics.
  • To update our website to better meet our customers’ needs in the future.

THIRD PARTIES

Sometimes we’ll share your information with carefully selected third parties outside Willows Finance Ltd. We may do this for the following reasons:

  • To provide you with a loan. As brokers, our products and services are provided in conjunction with our business partners. It will therefore be necessary to disclose your information to them to provide you with the products and/or services you require.
  • To provide you with information about special promotions and offers. If you have given your consent by choosing not to opt out, we may share some of your information with carefully selected third parties so they can provide you with information about products and services that may be of interest to you.
  • To protect Willows Finance Ltd or others, we may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person‘s rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.

We will only deal with third parties that we trust to act in our customers’ best interests and who treat our customers’ information with the same stringent controls that we apply ourselves.

METHODS OF CONTACTING YOU

Unless you have advised us to the contrary, both we and any other broker, lender or third party referred to above may contact you by telephone, letter, e-mail or fax.

KEEPING YOUR INFORMATION

The length of time we keep your information for depends on the basis on which it was provided and also on whether or not you have opted out either on the application form or at a subsequent time.

Generally however:

  • We will keep the information that is necessary to enable us to provide you with a service that you have requested through this website for as long as it takes us to provide that service.
  • We will keep your contact details for as long as we have your consent to send you marketing information and/or pass your contact details to third parties.
  • We will keep records of any transactions you enter into for a minimum term of six years. This is so that we can respond to any complaints or disputes that arise in this period.
  • We will keep other information about you if it is necessary for us to do so to comply with the law.

YOUR CONSENT AND RIGHTS OF ACCESS

We will only collect and store information about you, with your consent. You give us your consent by choosing to opt in or out on the application form and also by reading and acknowledging you have read the “Declaration” and also “Disclosure of Use of Information” sections contained on the application form.

You have the right of access to your personal records or other information that Willows Finance Ltd holds about you. The charge for this service is £10.00 for each request.

If any data or information we hold about you is inaccurate or out of date then please let us know and this will be corrected immediately.

You can change your mind or remove or add your consent at any time and you can be removed from our database.  Please note that this will not delete information held about you on other third party databases or information which we are required to hold for legal or regulatory purposes.

To revise your consent, access, amend or delete your records you should contact the Data Protection Officer, Willows Finance, Ground Floor Suite, Brocastle, Bridgend CF35 5AS.

Telephone: 0800 783 8871  Email: [email protected].

SECURITY AND CONFIDENTIALITY

Appreciating that both privacy and security of your information is of the upmost importance, Willows Finance Ltd have implemented technology and security policies, rules and measures to protect personal information we hold about you. We protect your information by:

  • Ensuring that your information is kept securely in our databases and offices. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task. The computers on which we store your information are kept in a secure environment.
  • Ensuring that we only pass your personal data to third parties where security and confidentiality are assured. We take all reasonable steps to protect your information, but data can never be guaranteed as 100% secure. Please note that we will not be liable for any breach of security unless there is proof of negligence by us.

LINKS TO OTHER WEBSITES

This website may from time to time include links to other sites. We make every effort to provide links to high quality, reputable sites but we are not responsible for their privacy practices or, site content or the services they offer.

TELEPHONE CALLS

If you call any of the telephone number quoted on this website we may record your calls. These recordings are used for training and quality control purposes to ensure that we continuously monitor and improve our customer service standards.

EMAIL MARKETING AND AGGREGATED INFORMATION

We may send you emails from time to time in order to provide you with information about goods and services which may be of interest to you.  We may track your use of this information by using coding on the email which does not record any personally identifiable information about you, but provides us with important information which enables us to monitor the effectiveness and relevance of our messages.

You may unsubscribe from our mailing list at any time by clicking on the unsubscribe link at the bottom of the emails we may send you from time to time.

We may also use aggregated customer information to help us understand how our website is performing commercially and what we can do to improve performance. We may provide this information to other companies, such as third party advertisers. This information does not include any personal details that can be used to identify individuals.

CHILDREN

Other Companies

We also want to keep you informed about other companies we may share your data with and how they will handle your data. We have provided links to their privacy policies should you wish to review them in advance;

www.myoplo.co.uk
www.centraltrust.co.uk
www.evolutionmoney.co.uk
www.nortonfinance.co.uk
www.optimumcredit.co.uk
www.togethermoney.com
www.utbank.co.uk
www.westoneloans.co.uk
www.steponefinance.co.uk
www.shawbrook.co.uk
www.springfinance.co.uk
www.loanlogics.co.uk
www.equifinance.co.uk

COOKIE POLICY

In this section you will find information on what cookies may be set when you visit our website and how to reject or delete those cookies.

When we provide services, we want to make them easy, useful and reliable.  Where services are provided on the internet, this sometimes involves placing small amounts of information on your device, for example your computer or mobile phone.  This information consists of small files known as cookies and they cannot be used to identify you personally.

These pieces of information are used to improve our services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to provide the same information several times during one task.
  • Recognising that you may already have provided a username and password so you don’t need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they’re fast.

You can manage these small files yourself and learn more about them by visiting: www.direct.gov.uk/managingcookies

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.  However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings.  Comprehensive information on how to do this across a wide variety of browsers can be found at www.aboutcookies.org

Please be aware that restricting cookies may impact the functionality of the websites you visit.

Third party cookies

Google analytics

Google analytics is a web analytics service provider provided by Google Inc.  Google analytics sets a cookie in order to evaluate a visitor’s use of our website.

Google stores the information collection by the cookie on their servers in the United States.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.  Google will not associate your IP address with any other data held by Google.  By using our website, you consent to the processing of data about you by Google in the manner and the purposes set out above.

For more information on the cookie set by Google analytics, including information on how to opt out please go to www.google.com/intl/en/privacypolicy.html

Cookie Categories

The type of cookie used on this Site can each be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories.

A. Strictly Necessary Cookies: These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you’ve asked for (such as access to secure areas) cannot be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet. These cannot be restricted or blocked.

B. Performance Cookies: These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our website is performing and make the necessary improvements that could enhance your browsing experience. These can be restricted or blocked.

C. Functionality Profile Cookies: These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and tailor the website to provide enhanced features and content for you. For instance, they remember your log-in details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you’ve previously made or personalise your browsing experience. These can be restricted or blocked.

D. Targeting Cookies: These cookies gather information about your browsing habits. They remember that you’ve visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don’t usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. These can be restricted or blocked.

Cookies we use

This is a list of the main cookies we use and what each is used for:

Cookie name:  __utma
Expires: 2 years
Category: Performance
Description: Used by Google Analytics. Each unique browser that visits a page on the site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to the website via the same browser are recorded as belonging to the same (unique) visitor.  Thus, if a person interacted with the website using different browsers, the Analytics reports would track this activity under two unique visitors.  Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.

Cookie name: __utmb & __utmc
Expires: 30 min
Category: Performance
Description: Google Analytics uses these two cookies to establish a session. If either of these two cookies is absent, further activity by the user initiates the start of a new session.

Cookie name: __utmz
Expires: 6 months
Category: Functionality
Description: When visitors reach the site via a search engine result, a direct link, or an ad that links to the page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to the site; thus it is used to determine visitor navigation within the site.

Cookie name: PHP_Session ID
Expires: End of session
Category: Functionality
Description: This cookie is a unique identifier for a session.  It identifies a user’s session e.g. secure area log ins.

COOKIE DECLARATION

[cookie_declaration]

WHAT THIS PRIVACY POLICY DOES NOT COVER

This policy does not apply to the practices of companies Willows Finance Ltd does not own or control, or to people Willows Finance Ltd does not employ or manage.

CHANGES TO THE PRIVACY POLICY

Willows Finance Ltd may amend this privacy policy from time to time. If any amendments are made then a notice will be posted on this website. This privacy policy was last updated on 17/01/2014.

CONTACT DETAILS

All  queries regarding this privacy policy are welcomed and should be addressed to the Data Protection Officer, Willows Finance, Ground Floor Suite, Brocastle, Bridgend CF35 5AS. Telephone 0800 783 8871.

Privacy & Cookie Policy

At Willows Finance we ensure your personal information is kept secure and confidential.


PRIVACY OF YOUR INFORMATION


At Willows Finance Ltd, we appreciate that your privacy is extremely important to you. With this in mind, we have put in place a number of measures to ensure that any personal details we obtain from you as a result of visiting this website is processed and maintained in accordance with accepted principles of good information handling and also in accordance with the Data Protection Act 1988.

 

This statement provides you with details of the type of information we may hold about you, how we obtain and use information and how we protect your privacy.

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Clients Agreement

Information About the Services We Provide

Client Agreement and Initial Disclosure Document

Willows Finance Limited
Brocastle, Bridgend, CF35 5AS
Authorised and regulated by the Financial Conduct Authority
Firm Reference Number: 670052
Company Number: 06678545 (Registered in England and Wales)

This document explains the services we provide, the range of lenders and products we consider, how mortgage advice may be provided, and how Willows Finance may be paid. Please read it carefully before proceeding with an application.

If you need clarification about any part of this document, please contact us on 01656 766158.

Which Products Do We Offer?

Willows Finance arranges first and second charge mortgage products. Depending on the circumstances of the application, these may include:

  • regulated residential mortgages;
  • Consumer Buy-to-Let mortgages;
  • unregulated Buy-to-Let mortgages; and

We also arrange both regulated and unregulated bridging finance.

Not every product will be suitable or available to every customer. The products considered will depend on your circumstances, borrowing requirements, purpose of the borrowing, property, intended use of the property and the relevant lender criteria.

How Your Application Will Be Handled

Depending on your circumstances, Willows Finance may:

  • provide mortgage advice, make a recommendation and process the application.
  • provide a non-advised packaging service; or
  • introduce you to another regulated mortgage intermediary, such as Evolution Money, which will then provide the mortgage advice and recommendation.

Alternative Finance Options

If you are looking to increase borrowing secured on a property which already has a regulated mortgage, there may be different ways of raising the additional funds. Depending on your circumstances, these may include:

  • a further advance from your existing lender;
  • a remortgage or new first charge mortgage;
  • a second charge mortgage; or
  • unsecured borrowing.

Where applicable, we will make you aware of these alternatives before proceeding. The options we are able to assess or advise on will depend on the service being provided and the lenders available to us.

Regulatory Status

The regulatory status of a mortgage or bridging loan depends on the circumstances of the transaction, including the property, how it is or will be occupied, the purpose of the borrowing and the customer’s circumstances.

Our business includes:

  • regulated residential mortgage contracts;
  • Consumer Buy-to-Let mortgage business, which is subject to the separate Consumer Buy-to-Let regulatory framework;
  • unregulated Buy-to-Let mortgages;
  • regulated bridging finance where the transaction falls within the regulated mortgage regime; and
  • unregulated or exempt bridging finance where the transaction falls outside that regime.

We will identify the regulatory status applicable to your application and explain the service and protections that apply. The protections available to you can differ depending on the type of mortgage or loan.

Whose Products Will Be Offered?

The range of lenders and products we consider depends on the type of finance you require.

Second Charge Mortgages

We offer a comprehensive range of second charge mortgages from across the relevant market using a representative panel of lenders. We review our panel regularly to ensure that it remains sufficiently broad and representative. We do not consider products that are only available by applying directly to a lender.

First Charge Mortgages

We only offer first charge mortgages from a limited panel of 13 lenders. We consider the first charge mortgage products made available to us by Kensington Mortgages, The Mortgage Works, Aldermore, United Trust Bank (UTB), Together, Masthaven, West One, Norton, Bluestone, Vida, Pepper Money, Mansfield Building Society and Nationwide Building Society.

We do not offer every first charge mortgage available from across the market.

Bridging Finance

We consider products from a range of lenders available to Willows Finance for the relevant transaction.

Consumer Buy-to-Let and unregulated Buy-to-Let applications are considered within the relevant first charge, second charge or bridging route, depending on the structure of the transaction.

We do not provide a whole-of-market service and do not claim to consider every mortgage or secured finance product available in the UK. Our assessment is based on the lenders and products available through our lender and distribution arrangements.

Where the applicable regulatory rules require us to identify the lenders whose products we offer, the relevant lender list will be provided to you in a durable medium as part of the initial disclosure for your application. A lender list is also available on request where applicable.

Which Service Will Be Provided?

The service provided will depend on the lender, product and application route identified for your circumstances.

Applications Advised on by Willows Finance

Where Willows Finance provides the mortgage advice, we provide an advised mortgage broking service. We will obtain information about your needs and circumstances, assess the lending options available within the scope of our service and, where appropriate, make a mortgage recommendation.

We will make it clear where Willows Finance provides the mortgage advice and recommendation.

Packaging Services

We may also provide a packaging service. This is a non-advised administrative service under which we may collect information and supporting documents, complete administrative checks, liaise with the relevant parties and submit or progress an application.

When we provide a packaging service, we do not assess the suitability of the mortgage, provide mortgage advice or make a personal recommendation. Any regulated mortgage advice or recommendation will be provided by the appropriately authorised intermediary responsible for advising you.

Our packaging service is not a regulated advisory service. However, the mortgage itself and any arranging activity connected with it may still be regulated and subject to the applicable regulatory requirements. We will explain the nature and regulatory status of the service we are providing before you proceed.

Applications Referred to Another Regulated Intermediary

For some applications, particularly certain second charge mortgage applications, our sourcing exercise may identify a route where the subsequent mortgage advice is provided by another regulated mortgage intermediary.

In these cases, the Willows Finance service may include:

  • obtaining and reviewing your initial information and supporting documentation;
  • understanding your borrowing requirement and loan purpose;
  • considering affordability and eligibility information;
  • reviewing relevant lender criteria and available lending routes;
  • carrying out lender sourcing and considering alternatives;
  • providing an initial or provisional quotation where appropriate; and
  • introducing you to the relevant regulated intermediary.

After the introduction, the receiving intermediary may take over the detailed application, advice and recommendation process. We will make it clear where this type of referral arrangement applies.

Evolution Money Referrals

Where our sourcing process identifies Evolution Money Limited as an appropriate route and we introduce your application to Evolution Money, Willows Finance will not provide the regulated mortgage advice or make the final mortgage recommendation in relation to the Evolution mortgage.

Following the introduction, Evolution Money Limited will take over the detailed application and advisory process. Evolution Money will assess your needs and circumstances and will be responsible for any regulated mortgage advice and recommendation it provides in relation to the Evolution mortgage.

Willows Finance remains responsible for the service it provides before and in connection with the referral, including its initial assessment, sourcing and introduction activity.

Free Debt Advice

If you are experiencing financial difficulty, or if you are considering borrowing to consolidate existing debts, free and impartial debt advice is available from MoneyHelper and other free debt-advice organisation.

MoneyHelper: www.moneyhelper.org.uk

You should consider obtaining free debt advice if you are unsure whether further borrowing or debt consolidation is right for you.

Privacy Policy

We process your personal information in accordance with our Privacy Policy. Where we introduce you to a lender or another intermediary, that organisation will process your information in accordance with its own privacy information.

Willows Finance Privacy Policy: willowsfinance.co.uk/privacy-cookie-policy/

The Cost of Our Services and How We Are Paid

The way Willows Finance is paid depends on the lender, product and application route. We may receive a fee paid by you, commission paid by a lender or another third party, or a combination of these. We will explain the basis on which we will be remunerated in connection with your application.

Broker Fees Charged by Willows Finance

Where Willows Finance off an advised service our fees are split into two parts. A fee for the advice you receive and a fee for the processing of the application to completion. Both of these fees can be added to the loan rather than paid upfront or you have the option of paying them in advance. We do not arrange loans below £10,000.

Advice Fee

For the advice the fee is as follows;

For a first charge mortgage, our advice fee is 5% of the amount borrowed, subject to a minimum fee of £625 and a maximum fee of £1,250.

For a second charge mortgage, our advice fee is 5% of the amount borrowed, subject to a minimum fee of £625 and a maximum fee of £1,750.

Processing Fee

For a first charge mortgage, our processing fee is 5% of the amount borrowed, subject to a minimum fee of £625 and a maximum fee of £1,250.

For a second charge mortgage, our processing fee is 5% of the amount borrowed, subject to a minimum fee of £625 and a maximum fee of £1,750.

ServiceFirst chargeSecond charge
Advice fee5%, min £625, max £1,2505%, min £625, max £1,750
Processing fee5%, min £625, max £1,2505%, min £625, max £1,750

Fee Examples

On borrowing of £10,000 5% would be £500, but the minimum fee for advice and processing means that we would charge £625 for each to £1250 in total.

On borrowing £20,000 the total fees would be £2,000

On borrowing £50,000 the maximum fee means that we would charge a total of £2500 for a 1st charge mortgage and £3500 for a 2nd charge mortgage.

Commission Paid to Willows Finance

If your mortgage or loan completes following an introduction made by Willows Finance, we will receive commission from the lender or another third party in the distribution chain unless we tell you otherwise. Different lenders may pay different amounts and may use different commission models.

Commission models may include:

  • a percentage of the amount you borrow; and
  • rate-for-risk or other lender pricing models based on the risk profile or characteristics of the proposal.

The availability or amount of commission does not determine which lender we consider appropriate for your circumstances. Where applicable, we will tell you that commission will be received.

For an MCD regulated mortgage (a mortgage within the Mortgage Credit Directive rules), where the exact amount of commission is not known at the time of the initial disclosure, we will tell you that the actual amount will be disclosed later in the ESIS. Where applicable and on request, we will also provide information about how commission levels vary between lenders offering the mortgage being considered.

Evolution Money Product Fee and Willows Commission

Where we introduce you to Evolution Money, the commercial arrangement is different from a broker fee charged directly by Willows Finance.

Under the current Evolution arrangement, Evolution Lending charges a Product Fee equal to 10% of the net loan advance, subject to a maximum of £5,000. If the mortgage completes, Evolution pays the corresponding amount to Willows Finance as commission/remuneration for the sourcing, distribution and introduction service.

The amount of the product fee and the amount of remuneration payable to Willows Finance will be disclosed to you in the relevant mortgage documentation before completion.

Example: on a £10,000 net advance, a 10% Product Fee would be £1,000. The actual Product Fee and the amount of commission payable to Willows Finance will be set out in the relevant Evolution mortgage documentation before completion.

If you choose to add a Product Fee or other fee to your mortgage, interest will be charged on that amount while it remains outstanding, increasing the total amount you repay.

Refunds and Payment of Fees

Where a Willows Finance fee is payable only on completion, it will not become payable if the mortgage does not complete. Any fee payable before completion, third-party costs and the circumstances in which a fee is refundable or non-refundable will be explained where applicable.

Fees which have become payable following completion are generally non-refundable unless the relevant contractual terms, applicable law or regulatory redress require otherwise.

The Mortgage Illustration and Offer

Before you become bound by a regulated mortgage, you will receive the relevant mortgage illustration or European Standardised Information Sheet (ESIS) and the lender’s offer documentation as applicable.

These documents contain important information about the proposed mortgage, which may include:

  • the amount being borrowed and total amount financed;
  • the interest rate and whether it is fixed, variable or otherwise;
  • the repayment amount and mortgage term;
  • fees, charges and commission if required to be disclosed;
  • the total amount repayable;
  • early repayment provisions and any early repayment charge;
  • the identity of the lender and relevant intermediary; and
  • important risks, conditions and other obligations.

Please read these documents carefully. If anything is unclear or does not reflect your understanding, contact the firm responsible for the advice or recommendation before proceeding.

Reflection, Cancellation and Early Repayment

You may tell us that you no longer wish to proceed with an application before completion. Whether any third-party cost is payable or refundable will depend on its own terms.

For an MCD regulated mortgage (a mortgage within the Mortgage Credit Directive rules), the lender will provide a binding offer with a reflection period of at least seven days. You may normally accept the offer during that reflection period if you decide to proceed.

Once a mortgage has completed, there is generally no right simply to cancel or withdraw from the mortgage. You may have a right to repay the mortgage early in accordance with its terms, and an early repayment charge may apply.

Always check the early repayment section of the ESIS and mortgage offer before completion if early repayment or regular overpayments are important to you.

Arrears and Missing Payments

If you miss or make late payments, the lender may apply charges, and your credit record may be affected. Continued failure to maintain payments may result in enforcement action and ultimately repossession of the property used as security.

If you are experiencing financial difficulty, contact your lender as soon as possible and consider obtaining free independent debt advice.

Important Risk Warnings

Consolidating existing debts into a mortgage can reduce monthly payments but may increase the total amount of interest you pay if the borrowing is repaid over a longer period.

Debts which are currently unsecured may become secured against your home. Extending the repayment period may mean that you pay considerably more overall even where the monthly payment is lower.

Interest rates on variable-rate mortgages can increase, which may increase monthly repayments and the total amount repaid.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR OTHER LOAN SECURED ON IT.

Complaints

If you are dissatisfied with any aspect of the service provided by Willows Finance, please contact us:

 

Willows Finance Limited
Brocastle, Bridgend, CF35 5AS

Telephone: 01656 766158

Email: [email protected]

 

We will investigate your complaint in accordance with our complaints procedure. If you remain dissatisfied with our final response, or in other circumstances where you are eligible to do so, you may be able to refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service: www.financial-ombudsman.org.uk

Where another regulated intermediary has provided the mortgage advice or recommendation, complaints about that firm’s advice should normally also be raised with that firm. You can still complain to Willows Finance about the service provided by Willows Finance.

The Financial Ombudsman Service can generally consider complaints about regulated or otherwise covered activities, including certain activities that are ancillary to them. It may not be able to consider a complaint that relates solely to an unregulated product or service and has no connection with a regulated or otherwise covered activity. Whether a complaint falls within its jurisdiction will be determined by the Financial Ombudsman Service based on the individual circumstances.

Financial Services Compensation Scheme (FSCS)

Willows Finance Limited is covered by the Financial Services Compensation Scheme for eligible regulated activities. If an authorised firm is unable to meet an eligible claim, compensation may be available from the FSCS.

For protected home finance mediation, the current compensation limit is 100% of an eligible claim up to £85,000 per eligible claimant, per firm. Eligibility depends on the circumstances of the claim and the applicable FSCS rules.

FSCS protection does not generally apply to a claim arising solely from an unregulated product or service, including any packaging service that falls outside regulated home-finance mediation. Whether a claim is eligible will depend on its individual circumstances and the applicable FSCS rules.

Further information: www.fscs.org.uk

Next Steps

Once we have received sufficient information about your circumstances and requirements, we will carry out the relevant initial assessment and sourcing process and explain which application route applies to you.

Where Willows Finance provides the mortgage advice, we will continue through our advised mortgage process and explain any recommendations made.

Where your application is referred to another regulated intermediary, such as Evolution Money, we will explain that the receiving intermediary will take over the subsequent application and advisory process where applicable.

Please review all mortgage illustrations, ESIS documents, fee and commission disclosures, offer documents and other terms carefully before deciding whether to proceed. If anything is unclear, ask before committing to the mortgage.

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